SNI ISO/IEC 17025:2017 IMPLEMENTATION IMPACT ON   TESTING LABORATORY

Sari Andarwati; Robby Marlon Brando; Ratna Mayasari; Ellia Kristiningrum; Arwidya Tantri Agtusia

doi:10.31153/js.v26i1.1016

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Keywords

Color Rendering Index (CRI), Lampu Penerangan Jalan Umum LED, Array Spektroradiometer Fuzzy-FMEA, analisis risiko, pengujian. ISO 9001, produktivitas, organisasi penelitian, publikasi ilmiah. Puslit Metrologi – LIPI, validasi, ILC , LNE – Perancis, hidrometer. SNI, perdagangan produk, unsur perlindungan konsumen, pelaku usaha, SNI wajib. Standard, quality, SNI 3242: 2008, waste, non-B3, B3, hospital, Carbonation technology UKM, sertifikasi, penerapan standar, konsisten. acuan standar internal, geokimia, andesit. alsintan, peran, aktor, SNI bahan acuan tersertifikasi, bufer boraks, dua titik kalibrasi, elektroda gelas. calibration laboratory, internal audit, quality goals. crude palm oil, deterioration of bleachability index, bleaching, SNI 01-2901-2006. karet, bahan olah, petani, mutu. koagulan asap cair-PAS kualitas, batik tulis, standardisasi, Standar Nasional Indonesia (SNI) lada, aflatoksin, standar Codex lampu LED tube, kuat cahaya, efikasi, daya lampu. linearitas detektor optik, metode double source. photovoltaic pumping systems, standard, remote areas standardisasi, SNI, Standar Nasional Indonesia, Badan Standardisasi Nasional, BSN. standardisasi, biro perjalanan wisata, standar usaha pariwisata.

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SNI ISO/IEC 17025:2017 IMPLEMENTATION IMPACT ON TESTING LABORATORY

Sari Andarwati, Robby Marlon Brando, Ratna Mayasari, Ellia Kristiningrum, Arwidya Tantri Agtusia

Abstract

A globally recognized standard for ensuring the competence of testing and calibration laboratories is SNI ISO/IEC 17025:2017. Many testing laboratories are currently using SNI ISO/IEC 17025:2017, and many have already received accreditation. The laboratory serves a variety of objectives, which is beneficial to enhancing the lab's performance. A laboratory's performance could be measured by how well it serves its customers and their satisfaction. This study aims to examine the impact of applying SNI ISO/IEC 17025:2017 on the number of services provided and the level of customer satisfaction in laboratories that have been accredited by KAN for the scope of CNC vertical-type milling machines and CNC lathes for position accuracy test, cutting result accuracy test, and circular movement accuracy test. This study uses a qualitative, descriptive research design and conducts elementary analysis to characterize the overall state of the data. Information on the number of services provided and the degree of customer satisfaction during 2016–2021 were compared, allowing for a comparison of the trends in service quantity and customer satisfaction. The findings indicate that the rise in laboratory services is influenced by the implementation of SNI ISO/IEC 17025:2017. Furthermore, as evidenced by a strong customer satisfaction score, the performance of the offered service has no bearing on the quantity of technological services falling under the purview of SNI ISO/IEC 17025:2017 accreditation.

Keywords

SNI ISO 17025:2017, number of services, customer satisfaction

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DOI: http://dx.doi.org/10.31153/js.v26i1.1016