SNI ISO/IEC 17025:2017 IMPLEMENTATION IMPACT ON   TESTING LABORATORY

Sari Andarwati; Robby Marlon Brando; Ratna Mayasari; Ellia Kristiningrum; Arwidya Tantri Agtusia

doi:10.31153/js.v26i1.1016

Notifications

View
Subscribe / Unsubscribe

Editorial Board

Dhandy Arisaktiwardhana

Reviewer

click here

Developed by.

Developed & Designed by. Puslitbang BSN

Journal Help

Keywords

Korupsi, Sistem Manajemen Anti Penyuapan, kesiapan organisasi, ISO 37001 Standard, quality, SNI 3242: 2008, waste, non-B3, B3, hospital, Carbonation technology UKM, sertifikasi, penerapan standar, konsisten. acuan standar internal, geokimia, andesit. alsintan, peran, aktor, SNI bahan acuan tersertifikasi, bufer boraks, dua titik kalibrasi, elektroda gelas. calibration laboratory, internal audit, quality goals. dosis rendah ekspor, mutiara, SNI, teknik insersi harga indeks kapabilitas proses, peta kendali, akurasi, presisi, uji tiupan angin. kakao, keamanan pangan, cemaran mikrobiologis, mutu karet, bahan olah, petani, mutu. keamanan pangan, HACCP, keripik nangka, UKM koagulan asap cair-PAS lada, aflatoksin, standar Codex linearitas detektor optik, metode double source. mutu karet photovoltaic pumping systems, standard, remote areas simplisia, temuputih, pengeringan, kadar air, kurkumin. standardisasi, SNI, Standar Nasional Indonesia, Badan Standardisasi Nasional, BSN.

Home > Open Journal Systems

- - -

SNI ISO/IEC 17025:2017 IMPLEMENTATION IMPACT ON TESTING LABORATORY

Sari Andarwati, Robby Marlon Brando, Ratna Mayasari, Ellia Kristiningrum, Arwidya Tantri Agtusia

Abstract

A globally recognized standard for ensuring the competence of testing and calibration laboratories is SNI ISO/IEC 17025:2017. Many testing laboratories are currently using SNI ISO/IEC 17025:2017, and many have already received accreditation. The laboratory serves a variety of objectives, which is beneficial to enhancing the lab's performance. A laboratory's performance could be measured by how well it serves its customers and their satisfaction. This study aims to examine the impact of applying SNI ISO/IEC 17025:2017 on the number of services provided and the level of customer satisfaction in laboratories that have been accredited by KAN for the scope of CNC vertical-type milling machines and CNC lathes for position accuracy test, cutting result accuracy test, and circular movement accuracy test. This study uses a qualitative, descriptive research design and conducts elementary analysis to characterize the overall state of the data. Information on the number of services provided and the degree of customer satisfaction during 2016–2021 were compared, allowing for a comparison of the trends in service quantity and customer satisfaction. The findings indicate that the rise in laboratory services is influenced by the implementation of SNI ISO/IEC 17025:2017. Furthermore, as evidenced by a strong customer satisfaction score, the performance of the offered service has no bearing on the quantity of technological services falling under the purview of SNI ISO/IEC 17025:2017 accreditation.

Keywords

SNI ISO 17025:2017, number of services, customer satisfaction

Full Text:

PDF

References

Arianto, B. (2020). Dampak pandemi COVID-19 terhadap perekonomian dunia. Jurnal Ekonomi Perjuangan, 2(2), 106-126.

Aryani, D., & Rosinta, F. (2010). Pengaruh kualitas layanan terhadap kepuasan pelanggan dalam membentuk loyalitas pelanggan. BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi, 17(2), 3.

Badan Standardisasi Nasional. (2017). “ISO IEC 17025 sistem manajemen laboratorium pengujian/kalibrasi,”

Batepola, B. G. M., Jemziya, M. B. F., Rikasa, A. M., & Kanugala, K. A. N. P. (2021). Gap analysis in implementation of ISO/IEC 17025: 2017 accreditation Programme in selected microbiological laboratory.

Beerli, A., Martin, J. D., & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European journal of marketing, 38(1/2), 253-275.

C. C. Putri et al.. (2021).“Transition of Laboratory Management System Based on ISO/IEC 17025:2017 at SNSU - BSN," J. Instrumentasi, vol. 45, no. 1, pp. 41–54.

Isharyadi, F., & Kristiningrum, E. (2021). Profile of system and product certification as quality infrastructure in Indonesia. Open Engineering, 11(1), 556-569.

Jayusman, J. (2021, October). Review Implementasi Sistem Manajemen Terintegrasi (9001+ 17025+ KNAPPP 02) di BBPPBPTH. In Prosiding SNPBS (Seminar Nasional Pendidikan Biologi dan Saintek) (pp. 160-170).

Kementerian PAN. (2024). Kepmen PAN Nomor 25 Tahun 2004 tentang Pedoman Umum Penyusunan IKM Unit Pelayanan Instansi Pemerintah.

Khodabocus, F., & Balgobin, K. (2011). Implementation and practical benefits of ISO/IEC 17025: 2005 in a testing laboratory. University of Mauritius Research Journal, 17, 27-60.

Komite Akreditasi Nasional. (2020). “Kenapa laboratorium harus terakreditasi?”. Disadur dari www.bpsbtph.acehprov.go.id.

Komite Akreditasi Nasional. (2021). “Direktori Klien Laboratorium Penguji,” www.kan.or.id, 2021.

Prell, M., Zanini, M. T., Caldieraro, F., & Migueles, C. (2020). Sustainability certifications and product preference. Marketing Intelligence & Planning, 38(7), 893-906.

Soeling, P. D. (2007). Pertumbuhan Bisnis dan Tanggung jawab sosial perusahaan. Jurnal Ilmu Administrasi dan Organisasi, Bisnis & Birokrasi, 15(1).

SNSU-BSN, D. I. TRANSITION OF LABORATORY MANAGEMENT SYSTEM BASED ON ISO/IEC 17025: 2017 AT SNSU-BSN.

Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif dan R&D. Alfabeta.

Suparman, N. (2021). Dampak Pandemi Covid-19 terhadap Pengelolaan Keuangan Negara. Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara Dan Kebijakan Publik, 6(1), 31-42.

Titisari, C., Suryono, A., & Saleh, C. (2018). Pengembangan Kapasitas Laboratorium Lingkungan Dalam Rangka Optimalisasi Pelayanan Publik (Suatu Studi Di Uptd Laboratorium Lingkungan Dinas Lingkungan Hidup Kabupaten Pasuruan). Jurnal Ilmiah Administrasi Publik, 4(3), 236-244.

Saleh. ( 2017). Analisis data kualitatif.

Wendha, A. A. A. A. P., Rahyuda, I. K., & Suasana, I. G. A. K. G. (2013). Pengaruh kualitas layanan terhadap kepuasan dan loyalitas pelanggan Garuda Indonesia di Denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 7(1), 19-28.

Y. N. Jayanti and M. L. Singgih, “Peningkatan Kualitas Layanan Pengujian dan Kalibrasi Peralatan Kesehatan dengan Menggunakan Integrasi SERVQUAL Method, Kano Model dan Quality Function Deployment (QFD) Studi Kasus: Balai Pengamanan Fasilitas Kesehatan Jakarta),” Pros. Semin. Nas. Manaj. Teknol. XVI Progr. Stud. MMT-ITS, Surabaya 14 Juli 2012, pp. 1–9, 2012.

DOI: http://dx.doi.org/10.31153/js.v26i1.1016